Tracware offers standard MRO software training packages as part of the software implementation.
All trainers have a detailed working knowledge of the software and of the specific processes of the aviation MRO industry. In the majority of implementations training follows a specific pattern:
- Classroom-based overview training with a Project Team, or group of Advanced-Users. This allows the trainees to familiarise themselves with the software and how this fits in with current working practices.
- Detailed MRO software training for individual users may be provided by Tracware just before Go-Live. More frequently this training is provided by members of the client’s own Project Team. Training fellow staff members often reinforces knowledge of how the system works, and has the added benefit of reducing implementation costs.
- Tracware also provide a great deal of On the Job Training / Support at Go-Live. This is often the most valuable as it is rooted in reality. Knowledge of software functionality is reinforced by the memory of a specific event, and also the logic of why the software works in the way it does becomes apparent.
Tracware also offer a MRO software training provision covered under the Support Contract, but reserve the right to charge additionally in those instances where personnel have changed, or new modules / functionality has been introduced.